Returns & Exchanges
At The K Shop, we want you to be completely satisfied with your K-beauty journey. If a product isn't the right fit for your skin, we offer returns on unopened and unused items within 30 days of purchase.
Initiate Your Request
Contact our customer care team at [email protected] with your order number and the reason for the return to receive an authorization code.
Prepare the Package
Ensure the items are in their original, sealed packaging and securely pack them to prevent damage during transit.
Ship the Items
Affix the provided return label or ship the package via a trackable service to our warehouse in Ontario.
Receive Your Refund
Once our team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing